Date: Mar 18, 2014 Author: press release Source: Bloomberg (
click here to go to the source)
Receives Omega's prestigious NorthFace ScoreBoard Award(SM) for exceeding
customer expectations
PR Newswire
SUNNYVALE, Calif., March 18, 2014
SUNNYVALE, Calif., March 18, 2014 /PRNewswire/ -- Accuray Incorporated
(Nasdaq: ARAY), announced today it has received the NorthFace ScoreBoard
Award^SM from Omega Management Group Corp. in recognition of achieving
excellence in customer service and support in 2013. This is the third year in
a row Accuray has received this award. Since 2000, the award has been
presented annually to companies who, as rated solely by their own customers,
exceeded expectations in customer satisfaction during the prior calendar year.
Omega is an expert in customer experience management (CEM) strategy, and helps
companies boost revenue and profits by consistently exceeding customer
expectations for service quality.
Accuray will be recognized along with other NorthFace ScoreBoard Award
recipients at a special awards dinner taking place at the Seaport Boston Hotel
as part of Omega's SCORE Conference, May 21 -- 23, 2014.
"The NorthFace ScoreBoard Award recognizes organizations who not only offer
exemplary customer service, but who also center their existence on a deep
commitment to exceeding customer expectations," said John Alexander Maraganis,
president & CEO of Omega. "In 2013, more than 250 projects, many
international in scope, were judged from scores of companies based in the U.S.
and abroad. The majority of companies are repeat recipients, which shows that,
despite the tough economy, implementing a CEM strategy is a reliable, proven
way to achieve business success."
"Accuray is very pleased to have earned the NorthFace ScoreBoard Award for
outstanding customer service the third year in a row," said Kelly Londy,
executive vice president, chief commercial officer at Accuray. "Delivering
high-quality service and support to our customers is core to our mission at
Accuray. This would not be possible without the dedication of our global
Service and Support team members and their commitment to meeting our
customers' needs. Our goal is to provide safe and reliable, precise
technologies in the fight against cancer, so our customers can remain focused
on providing the best possible care to their patients."
Omega's methodology measures customer satisfaction and loyalty levels on a
5-point scale (or equivalent) four times during the year in such categories as
technical support, field service, customer service and account management.
NorthFace ScoreBoard Award recipients are companies who, based solely on
survey responses from their own customers, achieved a 4.0 or above out of a
possible 5.0.
"Due to its unique 'customer-only vote' criteria, the NorthFace ScoreBoard
Award has been viewed from its inception as the only objective benchmark for
excellence in customer service," Maraganis said. "Our research indicates that
companies that consistently achieve a 4.0 rating or above, which we call the
'Loyalty Zone,' are succeeding in locking in profitable, long-term customer
relationships, and this significantly raises the bar on their competitors."
About Accuray
Accuray Incorporated (Nasdaq: ARAY), is a radiation oncology company that
develops, manufactures and sells precise, innovative treatment solutions that
set the standard of care with the aim of helping patients live longer, better
lives. The Company's leading-edge technologies deliver the full range of
radiation therapy and radiosurgery treatments. For more information, please
visit www.accuray.com.
Safe Harbor Statement
Statements made in this press release that are not statements of historical
fact are forward-looking statements and are subject to the "safe harbor"
provisions of the Private Securities Litigation Reform Act of 1995.
Forward-looking statements in this press release relate, but are not limited
to customer satisfaction, customer support, and product reliability.
Forward-looking statements are subject to risks and uncertainties that could
cause actual results to differ materially from expectations, including but not
limited to the risks detailed from under the heading "Risk Factors" in
Accuray's report on Form 10-K which was filed on August 29, 2013, and its
reports on Form 10-Q, which were filed on November 8, 2013 and February 7,
2014.
Forward-looking statements speak only as of the date the statements are made
and are based on information available to the company at the time those
statements are made and/or management's good faith belief as of that time with
respect to future events. Accuray assumes no obligation to update
forward-looking statements to reflect actual performance or results, changes
in assumptions or changes in other factors affecting forward-looking
information, except to the extent required by applicable securities laws.
Accordingly, investors should not put undue reliance on any forward-looking
statements.
All trademarks, service marks and company names are the property of their
respective owners.
SOURCE Accuray Incorporated
Website: http://www.accuray.com
Contact: Laura Scalley, MSL GROUP, +1 (781) 684-0770, accuray@MSLGROUP.com
