PatientVoices LLC was founded to improve hospital ratings and services via analysis of patient perspectives. The firm's unique approach was designed to deliver specific, actionable feedback on what matters most to patients. With the objective being to cultivate a loyal, profitable patient community for hospitals - having important financial consequences for th Hospital - the firm's technology quickly identifies key opportunities for busy clinical staff. By asking patients what they need and expect, their feedback takes the guess work out of improving clinical care and financial results. PatientsVoices recruited area experts in computing and linguistics to help build the platform: now being tested in hospitals after the company.