Formerly known as Fast-Talk Communications, Nexidia, Inc. develops and delivers phonetic-based technology solutions for audio and video search. It offers Enterprise Speech Intelligence, which enables users to visualize various volumes of audio analysis results, identify trends, correlate data, and listen to relevant conversations to support analysis; Forensic Search that delivers ad-hoc and drill-down capability for the legal and regulatory community; and Developer Edition, which provides content creators and aggregators with the ability to deliver media search capabilities to their consumers through the Web. Nexidia, Inc. also provides a Language Identification tool that gives users an automated way to identify and categorize the spoken language used in an audio segment; OnDemand, a managed service that gives organizations the ability to leverage infrastructure to upload recorded audio for analysis and reporting through a portal; and Nexidia Interaction Analytics, a hosted contact center analytics software. In addition, the company offers ESI-Monitor, which allows call centers to have access to real-time monitoring of customer/agent interactions and apply speech analytics during the actual call; ESI-Capture, a solution that allows contact centers to integrate speech analytics applications directly into their switching environment; Nexidia AudioFinder, an application that provides index, classification, and search of audio-video content; and Nexidia Dialogue Search that searches through media libraries to find spoken words or phrases in the audio. Further, it provides installation, education and customization, management consulting, and training services. The company serves government and commercial enterprises in various industries, such as healthcare, insurance, financial services, media creation and aggregation, telecommunications, and outsourcing.
