This proposal identifies a strategy, based on new off-the-shelf tools, prototyping, and interaction with maintenance personnel, for developing information presentation guidelines which support maintenance personnel with various experience levels, the environments in which the maintenance is performed, the different media available for online information display, and the cost-effective of implementation of the information presentation model. For the purpose of this proposal, it is assumed that the system is based on the latest technology that encompasses multiple media information structuring and presentation, hypermedia. The concept of hypermedia and its application to maintenance and troubleshooting are described. Hypermedia will also form the basis of the prototypes developed for this effort. Hyper-view will also examine current visualization techniques for problem solving and how they relate to online presentation op maintenance and troubleshooting information. Finally, hyper-view will examine the development op an intermediates logic representation that could be used to translate from a variety of current logic representations into a maintenance knowledge base to be used by expert systems.
