The COVID-19 pandemic not only affected millions of people around the world, but it impacted the working abilities of the entire Department of Defense in a way never seen before. To keep business on track during this time, the DoD has greatly expanded its telework capability using a variety of tools, and plans. The Air Force is not only looking for temporary solutions to improve teleworking, but plans to incorporate this as a standard way of operating moving forward. Yet this expansion within the Air Force has created its own challenges, including getting enough equipment to airmen and civilians working around the world, scaling up virtual private network use, and educating users on cybersecurity best practices. For the Air Force to continue to sustain its teleworking force, information technology (IT) trouble-shooting must become much more flexible, rapid, and accessible to all. Silicon Mountain Technology (SMT) offers a modular software platform specifically targeted at building and managing workflows, enforcing processes, and enabling developers to rapidly deploy services to customers.
